Privacy Policy | Oudhain

Information We Collect

When you place an order or create an account, we collect your name, phone number, email address, and delivery address. We also collect order and transaction history to manage your purchases. If you browse our website, we may collect anonymised usage data such as pages visited, device type, and session duration to help us improve your experience.

How We Use Your Information

Your personal information is used solely to process and fulfil your orders, communicate delivery updates, handle support requests, and improve our services. We may occasionally send you order-related notifications or, with your consent, promotional updates about new arrivals and offers. You may opt out of marketing communications at any time.

Third-Party Sharing

We do not sell, rent, or trade your personal data to third parties. We share your information only with trusted service providers who assist in order fulfilment — including courier companies and payment processors — strictly to the extent necessary for completing your transaction. These partners are contractually obligated to protect your data.

Data Security

We implement industry-standard security measures to protect your information, including HTTPS encryption across the entire site, secure database access controls, and regular security reviews. Sensitive data such as payment details is never stored on our servers. Access to customer data is restricted to authorised personnel on a need-to-know basis.

Cookies & Tracking

Our website uses cookies to maintain session continuity, remember your cart, and analyse aggregate site traffic. We do not use tracking technologies to build behavioural advertising profiles. You may disable cookies through your browser settings; however, doing so may affect certain site features such as cart persistence.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, please contact us via email and we will respond within 5 business days. You may also request a summary of what data we hold about you at any time.

Data Retention

We retain your personal data only for as long as necessary to fulfil your orders, meet legal obligations, and resolve disputes. Account data is retained for the lifetime of your account. If you request account deletion, your personal information will be permanently removed from our systems within 30 days, except where retention is required by law.

Contact & Updates

For any privacy-related queries, concerns, or requests, please contact us at info@oudhain.com. This policy was last updated in 2025 and may be revised periodically to reflect changes in our practices or applicable regulations. Continued use of the website after updates constitutes acceptance of the revised policy.